Refund policy

TruceVision 30-Day Money-Back Guarantee and Return Policy

We want you and your teen to feel good about TruceVision. If it is not the right fit, you can return it within 30 days of delivery for a full refund of the purchase price. No complicated conditions.

Your 30-Day Guarantee
You have 30 days from the day your camera is delivered to request a return. To qualify, the camera should be in good condition and include the parts it shipped with: the camera, camera beacon, power cable, and mount.

How to Start a Return
The easiest way is online. Click the Returns link at the bottom of any page, sign in with your email, and choose Request return. You can also email us at support@trucefamily.com with your order number and we will set it up for you. Either way, we send you return instructions and a prepaid shipping label.

Return Shipping
Return shipping is on us. We email you a prepaid label, so it costs you nothing to send the camera back.

Your Refund
Once we receive your return, we inspect it and process your refund to your original payment method within 5 to 10 business days. Shipping was free, so the full purchase price is refunded. Your bank may take a few extra days to post the credit.

About Your App Subscription
Your camera includes your first 30 days of Premium service, set up as a free trial in the App Store or Google Play. Returning the camera refunds the hardware. If you started the Premium subscription and want to stop future charges, cancel it directly in the App Store on Apple devices or Google Play on Android, because app subscriptions are billed there, not by us.

Damaged or Defective on Arrival
If your camera arrives damaged or does not work as it should, email us at support@trucefamily.com within 30 days and we will make it right with a replacement or a full refund.

Questions
Email us anytime at support@trucesoftware.com. A real person on the TRUCE Family team will help.