Let's get your family set up.
Real-time driving safety for your teen, from TRUCE Family®. The phone is the brain; the camera is the eye. Most families finish the app setup in about 10 minutes, plus a few minutes to mount the camera.
Download the app
Install TRUCE Family on your phone and your teen's phone. It is free, on iOS and Android.
Set up in 4 steps
Create your account
Open TRUCE Family and create your account. Allow the permissions it asks for. Not installed yet? Use the buttons above.
Set Location to Always. This is what lets trips record.
Add your teen
On My Family, tap Add Family Member and choose Child. Tap Share Invite Code and send it to your teen. On their phone they install the app, tap Log In with Family Invite Code, and set Location to Always (Android: Allow all the time).
This step needs your teen's phone too. If they are not with you, send the invite code now and finish the rest when you are together. Setting Location to Always on their phone is what lets trips record.
TRUCE Family does not read your teen's messages, photos, or browsing.
Share the code, then enter it on your teen's phone.
Add the camera
In the app, open Cameras and tap Add Camera. Tap Scan camera QR code and scan the label on the camera, or enter the details manually. Name it and save it to your family.
After you add the camera, your teen should show Needs Setup or Ready in the app. If they do not, add a Driving Restriction ruleset to their profile.
Add Rule, choose the recommended Quick rule, then the teen shows Needs Setup.
Mount, power up, and finish
Mount the camera and connect its power through the camera beacon (see Mounting and Power and wiring below), then start the vehicle so the camera powers on. On your teen's phone, open the camera and tap Live View + Set Up on This Phone. You will see the live picture when it is connected.
That's it. You're set up. On your teen's next drive, the trip records automatically. You will get video clips and a Drive Score in your app a few minutes after each trip ends.
Allow Bluetooth and Local Network, then Join the camera Wi-Fi.
Mounting the camera
Place the camera
Mount it by the rearview mirror, low enough that the mirror does not block the driver-facing lens. Clean that spot with the included alcohol wipe so it sticks well.
Mount the beacon
Place the camera beacon right next to the camera. On the windshield or on the rearview mirror housing both work well. Keep it close so the cable reaches the camera, then tuck the wiring up into the headliner so nothing dangles.
Hide the cable
Tuck it into the headliner and down the A-pillar with the included plastic trim tool. Route it behind the airbag, never across it.
Tidy the slack
Zip-tie any extra cable up under the dash so nothing dangles near the pedals or the wheel. See Power and wiring below for how the camera connects through the camera beacon.
Safety: Never route a cable across an airbag panel. If the airbag deploys it can pull the wire loose or injure a passenger. Always run it behind the trim.
What good placement looks like.
Power and wiring
The camera is powered through the camera beacon, not directly. Connect the parts in this order:
Power is USB-C (5V) through the camera beacon. The camera beacon also provides the Bluetooth link to your teen's phone.
What to expect
When your teen drives, TRUCE Family detects the trip automatically from their phone. No buttons to press. The camera adds video and sharper coaching. After each trip you get video clips and a Drive Score in your app.
Your subscription: Coaching, video history, and the parent dashboard are part of your TRUCE Family plan. Your camera includes your first 30 days of Premium service, then $12.99 per month. Cancel anytime in the app.
Three tips for smooth running
Location = Always
On your teen's phone, set TRUCE Family's location to Always (Android: Allow all the time). This is what lets trips record automatically.
Let it run
Keep notifications on and let the app run in the background. On Android, turn off battery optimization for TRUCE Family.
No video clips?
Have your teen start the car, then open Live View once before their next trip. That reconnects the camera so clips record.
Troubleshooting
Account and invite code
My teen's invite code does not work
Setup will not finish
My teen does not show Needs Setup or Ready
Permissions: iPhone (iOS)
What permissions does iPhone need?
Permissions: Android
What permissions does Android need?
Camera and Live View
The camera QR will not scan
Live View will not connect
It used to work and now asks me to set up again
Trips and Drive Score
No trips or Drive Score are showing
Subscription and features
Why is coaching or video history locked?
Still need help?
We are happy to help. Email support@trucesoftware.com and include your name, the phone type (iPhone or Android), the app version, and a short description of what you see. That gets you a faster, more useful answer.